Pidgely for Shopify
Install the Pidgely app on your Shopify store and your order emails go out in your brand, from your authenticated domain, on infrastructure built for the inbox. Customers, products, orders and checkouts stay in sync.
Connect your store
What the integration does
- You approve the Pidgely app on your own shop, from the myshopify.com address, with no theme or code change
- Order emails list each line with image and variant, then the discount, shipping, taxes and total, in the shop’s currency format
- Shopify’s order, customer and checkout webhooks are checked by their HMAC signature before anything is processed
- Customers who ticked the marketing box at checkout become contacts with that opt-in recorded; everyone else only gets order emails
- Uninstalling the app disconnects the store at once, and Shopify’s three privacy topics (customer data request, customer erasure, shop erasure) are handled automatically
How to connect
- In Pidgely, open Stores, pick Shopify and type your myshopify.com address
- Shopify shows the permissions to approve: read access to customers, orders, products and store languages
- Pidgely stores the token encrypted and renews it on its own: Shopify issues access tokens that last 1 hour, with a 90-day refresh
- The first sync reads the history without sending email
- In Settings → Notifications of your Shopify admin, switch off the customer notifications you now send from Pidgely
Good to know
Shopify sends its own notifications and offers Shopify Email for marketing. Pidgely is for stores that want order emails and campaigns in one place, on a domain they authenticate themselves, with transactional and marketing traffic on separate IPs. Read the guide to transactional versus marketing streams for why that split matters.
Know the limits: Shopify hides customer name, e-mail and address from any app without protected customer data access, and by default apps see only the last 60 days of orders. Each record is read up to 10 line items and 5 fulfillments. The Shopify docs on webhooks explain how the signed deliveries work.
Abandoned checkouts are synced too, and their recovery flow belongs to the Scale plan. Marketing reaches only opted-in customers; see email consent for online stores.
Frequently asked questions
Why do I type my myshopify.com address?
Shopify authorizes each shop on its own address. It is the one ending in .myshopify.com, visible in your admin URL, even if customers see a custom domain.
What does Pidgely read from Shopify?
Customers, orders, products and the store languages, read-only. It registers only the webhooks it needs and changes nothing in the shop.
Does it replace Shopify’s notifications?
Only the ones you choose. Switch on an email in Pidgely and switch off the matching one in Shopify, so no order gets two.
Why are customer fields sometimes empty?
Shopify withholds customer details from any app without protected customer data access. Where that access is not in place for the Pidgely app, only order data shows.
What happens if I uninstall the app?
The store is disconnected immediately and Pidgely stops sending its order emails. Shopify then asks for the data to be erased, and that request is processed automatically.
Get started
Connect your Shopify store
Create a free account, verify your domain and connect the store. The first sync starts right away.
Create free account